Shipping & Delivery Process:

  • Once we process your order, the products are inspected thoroughly to ensure they are in a perfect condition.
  • After the products pass the final round of quality checks, they are packed using plastic free packaging and handed over to one of our delivery partners.
  • Our delivery partner will deliver the package to you at the earliest possibility. In case, they are unable to deliver the package at your address, they will contact you on the number provided by you at the time of placing your order.

We endeavor to deliver the products to you safely in a plastic- free packaging. We have eliminated single use plastic from our packaging. The products are put into a brown paper box which is then shipped to you. Kindly, do wash all the products before using them for the first time.

Delivery – We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 4-10 business days depending on where you live. All orders come in fully sealed packages to make sure that the products reach you in perfect condition.

We will initiate the shipment of your products within 24 -48 hours of receiving the order under most circumstances. Our regular working hours are Monday to Friday 10am – 6pm. We only process and dispatch orders during these hours. All delivery and dispatch timescales quoted on the website do not include weekends or other regional and national holidays. While we make every effort to deliver your order within the specified timeline, on occasion due to unforeseen circumstances we cannot always guarantee delivery in the said time, or accept liability for deliveries made outside this timeline.

We will deliver the products ordered by you to the address which you have provided as the delivery address when you place the order. If any of the details you have given us in your delivery address are incorrect, we shall not be liable for any items which may have not been received by you. Our courier partner will attempt the delivery 3 times and a call will be made to the registered phone number and you can let the delivery executive know a convenient time to deliver your order. You may specify a delivery address which is different from your billing address at the time of placing your order.

International delivery – International delivery is available for our products, and we request you to check with us through E-mail or the Contact Us form before placing an order. Delivery costs are calculated according to the product quantity and weight, as well as the country it is being shipped to. Please note that the cost of logistics for the order as well as returns or replacements (if required) will be separate and is to be borne by you, and does not follow the same policy for free shipments (when applicable) which we offer to our customers within India.

Tracking your order – We provide a tracking number on dispatch of your order so that you can track the progress of your delivery. You can also use the ‘Track my Shipment’ option on the website to check the status of your order once it has been shipped. If any issues arise with regards to your shipment, please contact us, so that we can assist you.

Events beyond our Control:

The Cover Up Project cannot be held liable for any failure to deliver products, or any delay delivery or for any damaged or defective products delivered that is caused due to any event or circumstance beyond our reasonable control including, without limitation to strikes, lockdowns and other industrial disputes, breakdown of systems or network access, floods, fire, explosion or accident and bad climate or weather. However, if such circumstances arise, do contact us and we will do our best to rectify the issue for you.

Returns

Thank you for shopping at The Cover Up Project

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The Cover Up Project, ILKA LIFESTYLE 802/227A, Sukh Sagar building, Sir Bhalchandra road, Matunga central, Mumbai 400019.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to thecoverupproject.in, accessible from https://thecoverupproject.in/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Replacement

The Cover Up Project shall provide a replacement in case of a size or style issue.

Please email us at support@thecoverupproject.in with your order number to initiate this process.

There are no extra shipping charges for the delivery of replacement items if delivered within India. In the event of replacement or return pickups, in cases that the delivery or pickup address pin code is not serviceable, you will need to arrange the products to be sent back to us at your own cost. Our logistics partners will attempt delivery of the items. In case the delivery is not executed during all the course of attempts made by the delivery executive, due to recipient not available / premises locked, etc., the customer shall bear the additional shipping cost of the order for the new shipment both ways (forward and return shipping charges).

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you.

Damaged Products Received – In the case of damaged product(s) is delivered, please send us an email to support@thecoverupproject.in with few images of the products received. We will ship out a replacement to you or provide a refund into the same payment method used while placing the order after we receive the confirmation from your side.

Wrong Products Received – In the case of wrong product(s) received, please send us an email to support@thecoverupproject.in with few images of the products received. We can either ship out the correct product(s) or pick up the wrongly delivered product and provide a refund into the same payment method used while placing the order.

Your Order Cancellation Rights

 In case you wish to cancel the order you have placed, you can cancel it within 24 hours from placing the order. The cancellation can be made by logging into your account on our website and cancelling the order or contacting us at support@thecoverupproject.in and indicating the order number along with the reason for cancellation. Your payment amount, if any, shall be transferred to the original mode of payment used while placing the order within 4-5 working days. If an order cancellation is required after the product is shipped, we will provide a refund after we receive your package from the courier partners at the facility.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

ILKA LIFESTYLE
802/227A, Sukh Sagar building, Sir Bhalchandra road, Matunga central, Mumbai 400019

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: support@thecoverupproject.in